To return your product, you should mail your product to: 20 Pinegrove Ave Fitchburg Massachusetts US 01420Ĭustomers are responsible for paying for shipping costs for a returned item. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will apply the refund to the original credit card or method of payment. Once the returned item is received, a gift certificate will be emailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 20 Pinegrove Ave Fitchburg Massachusetts US 01420. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at and or Clearance items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Therefore, refunds will not be provided in the following situations:Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery There are certain situations where only partial refunds are granted (if applicable)īooks with obvious signs of use, and where the original packaging is not completely sealed.Īll items are inspected for quality prior to shipment. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Some returns may be subject to a 15% restocking fee. It must also be in the original packaging. To be eligible for a refund, your item must be unused and in the same condition that you received it. Defective items may be exchanged for an equivalent item (some restrictions may apply). Returns will be refunded to the original credit or debit card. Purchases are eligible for return up to 30 days from date of delivery. We stand behind our name and guarantee quality, satisfaction, and ultimate writing performance. Zebra Pen Corporation offers an extensive line of writing instruments including ballpoint pens, highlighters, mechanical pencils, gel rollers, and correction pens. Today the Zebra Pen brand is as unique as the products we sell. The fact that the zebra looks like it is decorated with large calligraphic pen strokes may have also appealed to the visual image he was seeking. This was an important attribute, since he wanted to build a business in which employees and customers were all part of a family-like culture. Ishikawa found that zebras are gentle animals with a strong family herding instinct. He took an English/Japanese dictionary and, opening it Japanese style from the back, started with the “Z” words. Ltd., wanted a company name that would be memorable and also appropriate for their export business to other countries. Zebra Pen Corporation was founded in New York in August 1982 as an independent corporation wholly owned by Zebra Co. Available ink colors: Black, Blue, Red, Green, Teal, Purple, Pink.Innovative ink system, No cartridge to refill.Enjoy this traditional writing tool, now easier to use with vibrant colors. This free-flowing fountain pen provides an efficient dispensing of the ink utilizing every drop. No cartridge worries thanks to an innovative ink system. Enjoy the vibrant colors, control, and smooth writing of the Zebra Fountain Pen.
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